RETURNS & EXCHANGES
- WHAT IS YOUR RETURN POLICY?
We gladly accept returns and exchanges. We offer a free return service for items being returned/exchanged within Australia. This service is only valid for one return/exchange per item.
- HOW DO I MAKE A RETURN / EXCHANGE?
If you would like to make a return/exchange, send us an email at firstname.lastname@example.org. If you would like to exchange your item/s, then also include the shipping address in the email. Once we have received your email, we will send you a return envelope the next business day. Pack the item/s you want to return and sign the Dangerous Goods Declaration at the front. Simply drop the parcel off in an Australia Post red post box.
- HOW LONG DOES IT TAKE FOR MY REFUND/EXCHANGE TO BE PROCESSED?
Once we have received your item/s we will refund you the next business day. We will email you once complete.
If you have paid by PayPal: Refunds usually take 3-5 business days to appear in your account.
If you have paid by Credit Card: Refunds usually take 5-10 business days to appear in your account.
Once we have received your item/s we will send your new item/s out the next business day.
- WHAT IF MY ORDER ARRIVES DAMAGED OR FAULTY?